How do we report spam that still reaches our end-users?

There are two options for reporting spam email that has penetrated through our filters.

1. The preferred option is to simply enable the "Spam Submission" option from within the Preferences menu for your account. This will authorize us to insert a "spam reporting" hyper-link into your inbound messages enabling end-users to "point and click" for reporting spam.

   This feature not only provides real-time feedback to our filtering systems, but it also relieves your IT staff from the burden of having to manage spam submission complaints.

2. Alternatively, you may always make spam submissions to us via email, as long as you include the entire Internet Delivery Headers along with the offending email.

Other FAQ Sections:

MX-Defender for business/corporate/enterprise
Email Hosting
Personal Anti-Spam Filtering
Email For Kids
Technical Email Issues
Understanding Email Basics

If you don't find the answer you're looking for here, please email your question to: