How does OnlyMyEmail protect our email privacy?

We understand that the privacy and security of your email is of the highest importance to our clients and there are a number of features and security practices in place to protect the privacy of your correspondence.

1. The only emails we retain on our systems are those that are Spam or viruses and other categories you have specifically chosen to block. Otherwise, we simply filter your inbound email and then deliver the legitimate messages to your existing email servers.

2. Filtered emails kept on our servers are only held so that you may resend any emails that we should not have blocked, and these are purged after 14 days (168 hours).

3. All of our mail servers use TLS during SMTP communications.

4. The internal servers that analyze email (and that store your Spam) are not accessible from the Internet or exposed to external access in any way.

5. All emails we receive are decomposed into objects that cannot be readily viewed as email, but only interpreted through database access, and none of our databases servers are exposed to the Internet.

6. We do not have access to any of your outbound emails, as we only filter inbound messages.

7. As for the potential of an OnlyMyEmail employee reviewing your messages, we're only as secure as the people we hire. That said, even if an employee were interested, motivated and technically proficient it would still be nearly impossible to review your mail.

   Realize that currently less than 5% of our inbound email traffic is deliverable (meaning the rest is spam, directory harvest and dictionary attacks) so finding any legitimate mail as it passes through our systems would be exceptionally difficult. This is especially true as there is no one fixed path or one specific server that would have to be accessed as many servers operate in parallel.

   Picking out one specific domain or address from the 5% of legitimate traffic while it flows across multiple servers in real-time would likely exceed the capabilities of anyone inside or outside of our network.

   Combined with the database model of managing our decomposed email objects, the chance of anyone inside or outside of our systems accessing your email is improbable, to say the very least.

   However, if you are not comfortable with our standard policies and reputation, we do offer data-encryption service that will encrypt all of your communications (including spam) though every part of our system. The surcharge for this option is rather significant as it is based on a per message cost (including spam) of $0.0075 cents.

Other FAQ Sections:

MX-Defender for business/corporate/enterprise
Email Hosting
Personal Anti-Spam Filtering
Email For Kids
Technical Email Issues
Understanding Email Basics

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