Are There Accounts OnlyMyEmail Cannot Filter?

Yes. In order to filter email under the Personal plan, standard POP or IMAP access is required, and there are email systems that do not support or offer POP access.

MSN and Hotmail (both owned by Microsoft) are the most notable examples. Neither supports the same email standards as the entire rest of the Internet, so we cannot access those email accounts in order to download and filter email.

Next, there are many popular Webmail systems that do not allow any external access. The free version of Yahoo mail is such an example, but if you pay to upgrade to the paid "Plus" version, then POP access is enabled.

Finally, there are some private systems that will only allow access to computers actively connected to their own networks. This is not unheard of when it comes to private corporate networks. If you cannot access an email account from an outside location (such as a cyber-cafe or public Wi-Fi hotspot) then we will be excluded as well. If this is the case, contact your system administrator and ask them to allow connection from OnlyMyEmail.

Please note that you'll need to provide the address you want filtered when you subscribe. We will test that account's compatibility in real time and if we cannot connect, then the subscription process will be complete.

Notice: This does not apply to Corporate MX-Defender clients as that system filters email before it reaches your email server.

What Email Software Can I Use?

All of OnlyMyEmail's filtering systems run exclusively on our servers. Because of this, there are no compatibility issues with any known email server or client software programs.

Why Use A Permanent Email Address?

One of the greatest benefits of subscribing to OnlyMyEmail's Personal anti-spam solution account is access to a Permanent Email Address: "UserName@OnlyMyEmail.com".

Because access to your Permanent Email Address is separate from your personal or business email addresses, you can continue to access all of your email even if you change Internet Service Providers or employers.

Providing others with your OnlyMyEmail.com Permanent Email Address means that you may never have to change your email address again!

Having a Permanent Email Address at OnlyMyEmail does not mean that you must use our address in your outgoing messages. Instead, you can reply to messages from any email account or domain at your disposal.

What is Email Unification?

OnlyMyEmail's Personal anti-spam system can greatly simplify your email communications, while also enhancing the removal of both unwanted email and viruses by using an OnlyMyEmail Permanent Email Address in conjunction with our Email Unification service.

The process of Unification is as follows:

1. OnlyMyEmail will connect, collect and download email from accounts you have with other email providers
2. Downloaded email will then be filtered, with Spam, viruses and other junk email removed
3. All remaining legitimate email is then placed into your @OnlyMyEmail.com address

The end result is that messages from your external accounts will be available through your new Permanent Email Address (YourName@OnlyMyEmail), and this means you will only need to check one address to download all of your email.

While we can Unify all of your messages into an OnlyMyEmail account, this does not mean that you must use our address in your outgoing messages. Instead, you can reply to messages from any email account or domain at your disposal.

Do You Need Web-Based Email?

OnlyMyEmail provides a Web-Based email platform for our Personal account subscribers.

Web-Based access allows you to check your OnlyMyEmail.com email from any computer connected to the Internet.

Whether you decide to use this as your primary access to email, or simply to check email when you're away from your personal computer, it's a powerful tool that will provide access to email from anywhere, and without the burden of Spam and Viruses that plague similar services.

Additionally, our web-based email access is completely free from distracting banner ads and annoying pop-up marketing pitches. As a result, you can access your important email quickly and conveniently from wherever your travels may take you.

How Do I Retrieve Messages Onlymyemail Has Removed?

Email that is blocked as Spam (or any other category you've chosen to block) is placed in a separate "deleted mail folder" and held on our servers for 7 days.

You can review these messages either through the "View Deleted Email" menu in our Support site or from the daily "SpamReports" that we will email to you.

Regardless of which method you use, the "Subject:" of each message displayed is a hyper-link that can be used to review a copy of the original.

Included in the display of this copy is a "Resend" button added to the to right-hand corner and selecting that button will re-deliver the original email to original destination address.

Once the resend is confirmed, you will be presented with the option of specifying whether future emails from that sender should be delivered.

How Much Delay Does The Filtering Add?

OnlyMyEmail's "Personal" anti-spam solution must first wait for emails to reach the external email account that you want us to filter.

Our servers will attempt to connect to your filtered address every few minutes to check for new messages, and will then download, filter and unify them into your @OnlyMyEmail.com address.

This process means that you can expect delays ranging anywhere from 2 to 10 minutes, depending on a wide variety of factors. If you are experiencing delays greater than this, then visit the "Problems & Solutions" menu within the Support site for troubleshooting advice.

Notice: this delay does not apply to users of our Corporate MX-Defender which does not have to retrieve email from accounts externally, but instead filters email before it reaches your email server.

How Do I Report Spam That Makes It Through The Filters?

First, make sure that you enable the "Spam Submission" option from within the "Preferences" menu of the Support site. This will allow OnlyMyEmail to insert a "spam reporting" hyper-link into your inbound messages. This link will allow you to "point and click" to report any spam that penetrates our filters.

Do I Still Need Anti-Virus Software On My Computer?

While OnlyMyEmail will prevent viruses from reaching you through email, there are still several other vectors for infection including: web sites, instant messaging, Wi-Fi and LAN connections and/or intrusion through open ports.

This being the case, you should consider OnlyMyEmail's services as a first-step in virus protection, and not a replacement for running anti-virus applications on your computer.

Can I Receive Email on My Blackberry?

BlackBerry Wireless Devices are not capable of accessing the POP standard used for email throughout the Internet. However, Research in Motion does provide desktop and server software that can be used to deliver email that we have filtered to their devices.

We do not provide any technical support for RIM's programs, but we're happy to provide a link to their Software Download page for your convenience.

Do I Have To Use My OnlyMyEmail Address?

We have to have someplace to put your filtered messages after downloading them from the external accounts we filter for you. We cannot put them back into the address that we downloaded them from because this would cause us to download and filter the same emails repetitively. Your "@OnlyMyEmail.com" address is where put your filtered email.

Consequently, having an @OnlyMyEmail address does not mean that you must use this in your outgoing messages or provide the address to anyone else (though you certainly may).

What is required is that you download your messages from your @OnlyMyEmail.com account because that's where we put your emails after we've filtered them.

There is one exception of which you should be aware. If you choose to send emails from our Webmail interface, these messages will be sent "From" your UserName@OnlyMyEmail.com address and this cannot be changed.

Notice: This does not apply to Corporate MX-Defender clients as that system filters email before it reaches your email server.

Does OnlyMyEmail Provide Email Auto-responders?

Unfortunately, "auto-responders" are responsible to a great deal of unwanted email on the Internet. Spammers seldom use their real address when sending email and when they send to an account that will "auto-respond" this reply ends up being sent to an innocent bystander whose address was "spoofed" as the sender of the spam message.

It's not unheard of for such a person to receive tens of thousands of "auto-replies" to emails they never sent. Because of the great inconvenience this creates for people victimized in this manner, OnlyMyEmail does not provide any auto-response services to it's clients, nor do we use them ourselves.

Can I Forward An External Address To OnlyMyEmail?

Forwarding an outside email address into your Username@OnlyMyEmail.com account is prohibited as it will ultimately result in reduced filtering accuracy, increased false-positives and potentially the blocking of all of your email. We reserve the right to immediately cancel accounts that are found to have external email addresses forwarded into an OnlyMyEmail.com account.

Can My OnlyMyEmail Address Be Forwarded To Another Account?

While you can manually forward any email to an external address, we do not provide automatic "email forwarding" services that will redirect all of your inbound mail to an external address.

What Is My Disk Quota For Storing Email?

Each Personal user is provided with 100 MB on our system. We recommended that you configure your email software to "Delete Mail From Server" after downloading so that you do not have to worry about exceeding this limit.

Notice: This does not apply to Corporate MX-Defender clients as that system filters email before it reaches your email server.

What Is The "Daily Quota" Of Emails?

OnlyMyEmail's Personal anti-spam solution is designed for "Personal" users who receive a modest amount of daily email, and excessive volume may preclude you from successfully using this system.

Personal users are limited to receiving 400 emails each day. After this limit is reached, the system will stop downloading new emails from external addresses and will send you an email notification that you have exceeded the daily quota.

While this limit may not be satisfy everyone who would like to use our Personal anti-spam solution, it is certainly more than enough for the vast majority of users.

Notice: This does not apply to Corporate MX-Defender clients as that system filters email before it reaches your email server.

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